VAV’s Privacy Policy explains the use of personal data we collect. It applies when we act as a data controller on our sites and services. We respect your right to privacy and protect your data in accordance with applicable legislation, including the Federal Data Protection Act (DPA) since 1 September 2023.

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We do not require your consent for this policy, but if necessary, we will inform you about the use of your data and allow you to accept or refuse. You may withdraw your consent at any time.

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Our site may contain links to third-party services whose practices may differ. We advise you to consult their privacy policies. If you have any questions about the use of your data, please do not hesitate to contact us.

 

If you have any questions or concerns about our use of your personal data, please do not hesitate to contact us.

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VAV is a company registered in Switzerland under the company registration number CHE-386.744.082 and established at Limmatquai 4, 8001 Zurich, Switzerland. You can contact us by email at assistant@votreav.com or by phone on +41 44 515 60 63.

 

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1. COMPETENT AUTHORITY FOR CONFIDENTIALITY

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You will find additional information on data protection: Federal Data Protection and Information Commissioner (FDPIC).

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2. INFORMATION COLLECTED

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2.1 Personal information directly collected from you 

 

When you make inquiries about our products or services, purchase them, contact our team, create an account on our website, subscribe to our newsletters, or otherwise communicate with us, we may collect from you information such as your first name, last name, phone number, email address, address and payment method.

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2.2 Personal information automatically collected

 

When you use our website or contact us electronically, we may collect information such as:

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Technical and user experience information: this information includes the Internet Protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, approximate location, browser plug-in types and versions, operating system and platform, full URL, clickstream to, through and from our site (including date and time), products you have viewed or searched for, page response times, the duration of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs) and methods used to navigate outside the page.

 

 

3. LEGAL BASIS FOR PROCESSING

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We use your personal information for specific purposes. In addition, we may need to have specific grounds (also known as legal bases) for processing your personal data. Below you will find the reasons and legal bases applicable to your situation.

 

• Execution of a contract (order, delivery)

• Consent (newsletter subscription)

• Legitimate interest (browsing analysis, fraud prevention)

• Legal obligations (invoicing, archiving).

 

We may also use your personal information where you have given your consent. At any time, you have the right to withdraw your consent. The most appropriate way to do this is to send us an email at assistant@votreav.com.

 

 

4. BACKUP CONDITIONS

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• We store your personal information on servers which may be located in Europe. Personal information we collect may be transferred outside the country or territory where it was collected for further processing in any country where we have facilities or service providers. for the purposes described in this Privacy Notice. Some countries are recognised by the UK, Switzerland and the European Commission as providing an adequate level of data protection. For transfers from the EEA, UK or Switzerland to countries that are not considered adequate by the respective authorities, we have put in place adequate measures, such as ensuring that the recipient is bound by standard contractual clauses, in order to protect your personal information. For transfers from Switzerland, we may transfer your personal information to the European Economic Area and the US.

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• We retain your personal information only as long as reasonably necessary for the purposes set out in this privacy notice and as required by applicable laws and regulations. If you opt to have your personal information deleted, we may still retain the minimum amount of information about you for as long as is necessary to comply with our legal obligations, resolve disputes or enforce our agreements.

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• The transmission of information over the Internet is not completely secure. Although we strive to protect your data, we cannot guarantee its security during transmission, and any transmission is at your own risk. Once we have received your information, we will implement rigorous procedures and security measures to prevent unauthorized access. This includes access controls, privacy commitments and techniques to secure your data.

 

 

5. CHOICES AND RIGHTS IN RELATION TO DATA PROTECTION

 

Under data protection laws, you may have specific rights regarding our processing of your information, such as the right to access, rectify, object to or complain about the processing and request erasure or blocking of your data. The rights of data subjects may be subject to exemptions under applicable data protection laws. If you make a request, usually we have one month to respond to you. Please contact us if you wish to make a request regarding:

 

In addition, you have the right to file a complaint about our use of your personal information. Please let us know first, and we will address your concerns. If this does not work, you can contact the competent authorities for data protection – check the contact details in section 1 above.

 

• ​Your right of access – you have the right to request copies of your personal information from us;

• Your right of rectification – you have the right to ask us to correct personal information that you believe is inaccurate. You also have the right to ask us to complete information that you think is incomplete.

• Your right to erasure – you have the right to ask us to delete your personal information;

• Your right to restriction of processing – you have the right to request us to restrict the processing of your personal information;

• Your right to object to processing – you have the right to object to the processing of your personal information;

• Your right to data portability – you have the right to request that we transfer the personal information you have provided to us to another organisation, or to you;

• Withdrawal of your consent and opt-out – if you wish to withdraw the consent you have previously given us or unsubscribe from direct marketing, you may do so at any time – our easiest is to email us at assistant@votreav.com.

 

 

6. MODIFICATIONS

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We may change our Privacy Policy from time to time. Any modification we make to our will be published on this page and, if applicable, may be notified to you by email. Please check back regularly to see any updates or changes to our Privacy Policy.

 

 

 

Last updated: 14 December 2025.